Supervision Training // English & Spanish


English & Spanish Programs

Clients love our top quality, world-class, award winning management and supervisor/leadership training and development programs in English and Spanish.  We can deliver these programs for you, or your in-house experienced trainers can conduct the courses themselves.  There is no requirement to attend costly  "Train-the-Trainer" certification programs because our facilitator's guides provide explicit instructions, schedules, and resources that reduce prep time and assist an experienced trainer in flawless delivery.

Our experiential English and Spanish classroom supervisory training programs go beyond telling and showing learners what to do, how to do it and when to do it. Each four-hour module provides practice, coaching, and more practice as they develop and enhance behavioral-based skill acquisition. The goal is to produce skilled supervisors and managers through practical, realistic, skill-based training.  It works!

For our Spanish classroom version, we have translated all our participant manuals into Spanish and dubbed our high quality videos in Spanish.

 

Award Winning E-Learning Programs

We have also extracted the substantive content of all modules to construct our award-winning online programs, hosted by us or available on your LMS. You'll find this option an excellent resource for refresher training or "ramp up" training for a new supervisor who must fill in between classes.  If your organization is widely dispersed, our e-learning courses provide an opportunity  to conduct the cognitive phase of the training, saving time needed in the classroom.

Check out a brief demo, of our Essential Skills of Leadership program.  There you will see the quality of our videos and a variety of opportunities for participant interactivity.  The courses are self-paced and require frequent participant involvement beyond simply reading material, such as clicking, dragging and dropping, entering in data, and observing graphic animations.  The courses also periodically test for understanding with intermittent quizzes.  If you are interested in seeing more, we can arrange for you to have a complete course preview so that you can observe the full impact of the training and how it uses adult learning principles to provides both content and reinforcement activities through practice and quizzes.  

 

Attendees will learn basic management, supervisory, and coaching skills with this series. It begins with two foundation courses:  Essential Skills of Leadership and the Essential Skills of Communicating.  After that, specific skills such as:

Coaching Job Skills Developing Performance Goal & Standards
Communicating Up Improving  Work Habits
Managing Complaints Providing Performance Feedback
Resolving Conflicts Supporting Change
Delegating Effective Discipline

 

 

 

Recently, we've added a Leadership Plus curriculum to enhance the fundamental skills.  These courses include:

Motivating Team Members Developing/Coaching Others – Leadership
Hiring Winning Talent Developing/Coaching Others – Senior Management
Retaining Winning Talent Leading Successful Projects
Solving Workplace Problems  

What People Are Saying…

“People going through our leadership training rave about the skills they learned and the process employed. They routinely use the jogger cards to refresh the skills taught. I receive emails on a regular basis from leaders in our organization sharing success stories using the skills from our leadership program. I’ve never worked in an environment that has so quickly and eagerly embraced a training program like this. We are pleased and proud to have a partnership with the Vital Learning organization brought to us through Elizabeth Fried.”
Beth Burbage ♦ Director of Organizational Development ♦ Silverado Senior Living.

As an experienced manager, I know how easy it is to let my people management skills slip, so I can always use tons of practice to keep me on track.  I took several of the online supervisory courses, and really liked their convenience and standard format.  They were well-integrated, fluid and easy to follow. A major benefit for me was learning to be proactive when handling sensitive situations.  By following a series of basic principles outlined in the courses, I can remain professional, rather than personal or emotional, when dealing with employees.”
Kim Pritzl  ♦ Chief Financial Officer Professional Services and Community Impact Programs


Essential Skills // Core Leadership Modules

Module 1: Essential Skills of Leadership

Essential Skills of Leadership (ESL) builds a foundation that enables team leaders to manage their team toward a shared goal: achieving the organization's strategic objectives. These are the primary skills that build rapport and teamwork. This module teaches you how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.

Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 2: Essential Skills of Communicating

This basic module of ESC describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues. Assuring that people understand each other is the fundamental challenge in organizations today. This module meets that challenge.

Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 3: Behavioral Style Report

This automated report provides supervisors and managers critical information about their behavioral styles and how they are understood and often misunderstood by others. It identifies strengths and potential blind spots. It provides specific and pragmatic guidance for how to deal with those who are exhibiting differing behavioral styles. It also provides information they may want to share with their manager about how best to interact with them. This report is an optional but highly recommended part of this supervisor training program. It is also available as a stand-alone product.

Call us at 760.598.8888

Module 4: Effective Discipline

This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 5: Developing Performance Goals & Standards

Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 6: Coaching Job Skills

Once a team member's performance has been assessed, the team leader identifies specific areas that need improvement. This module teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 7: Delegating Effectively

This module gives valuable insights into and practice of the "Three W's" of effective delegation: When should team leaders delegate? Whom should they delegate to? and What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 8: Managing Complaints

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the "hidden agendas" that so often underlie chronic grievances.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 9: Resolving Conflicts

Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 10: Supporting Change

As the link between management goals and the frontline labor force, the manger or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 11: Improving Work Habits

Absenteeism . . . Repeated tardiness . . . Drug and alcohol abuse . . . These are some of the issues managers and team leaders face today. Quoting company regulations to the reluctant worker won't solve the problem. The truly effective manager or team leader will translate the rules into codes of conduct that are meaningful to the team member and do it in a supportive, nonthreatening way. This module teaches you how it's done.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 12: Providing Performance Feedback

This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 13: Communicating Up

To communicate effectively with your manager, you have to understand the manager's style and environment. Some prefer brief overviews, while others demand detail. Since you cannot change your manager, you have to adapt your own style to fit his or hers.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Essential Skills // Leadership Plus Modules

Module 1: Motivating Team Members

To motivate others, you need to identify the factors that motivate individual team members to perform effectively. This module is designed to help you understand how motivation varies from team member to team member. Ultimately, you will be able to create a work environment for each team member that will motivate higher performance.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 2: Hiring Winning Talent

Getting the right people onboard can be a challenge, but it is a crucial part of success. When you hire talented employees, who are a fit technically and organizationally, the team 's cohesion increases, and turnover is often reduced. This module teaches managers an efficient step-by-step interview process that includes using competency-based interview questions to ensure that you select the most qualified candidate.
Course Length: Classroom: 8-hours // Online: 3.5- 4-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $98

Module 3: Retaining Winning Talent

Employee retention is a key factor to improving the bottom line. The replacement costs of an employee is often triple the position's original salary when you consider hiring costs, productivity loss, and ramp up time. Within your own team, it is important to identify their attrition risks, what motivates them, and how to build their commitment. Here, you will learn the STARS Model to identify specific retention practices you can personally apply with your team members right away. You will be able to develop and implement a proactive Retention Action Plan that will reduce unwanted turnover within your work team.
Course Length: Classroom: 4-hours // Online: 3.5- 4-hours
Classroom Participant Manual: Request Preview

Module 4: Solving Workplace Problems

We often find ourselves in a a reactive problem solving mode–fixing what's wrong. This module addresses not only how to get to the root cause and solutions, but also focuses on pro-active problem solving It provides an efficient approach and effective tools for improving current processes to solve business problems. Participants learn how to identify the problem, evaluate the cause, select and implement the best solution, and determine what feedback and follow-up will be required.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 5: Leading Successful Projects

Successful projects can lead to repeat business, increased revenues, and highly satisfied employees. The outcome of every project is likely to have a direct impact on business goals. This module teaches managers the four phases of every project and how to ask the right questions in each phase of the project. Participants will also learn how to use a clear system to track project progress and update stakeholders.
Course Length: Classroom: 16-hours
Classroom Participant Manual: Request Preview

 

 

 

 

 

 

 

 

 

 

 

 

 

Module 6: Developing and Coaching Others – Leadership Version

Coaching is a crucial part of reinforcing employee training and development. It helps employees make permanent behavioral changes toward reaching their goals. With various coaching methods available, this module teaches you how to select which method will best support the individual needs of each employee. You will acquire coaching techniques that impact employees before, during, and after each element of the coaching process.
Course Length: Classroom: 4-hours // Online: 1.5- 2-hours
Classroom Participant Manual: Request Preview
E-Learning Portal: $49

Module 7: Developing and Coaching Others – Senior Management Version

This version of the Developing and Coaching Others module meets the same objectives as mentioned above in the leadership version. In addition, senior managers receive a resource CD-Rom and online access to all the leadership curriculum modules for one year.
Course Length: Classroom: 4-hours // Online: All courses available.
Classroom Participant Manual: Request Preview



WHAT PEOPLE ARE SAYING

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  • “The Minute that you’re not learning, I believe you’re dead.”

  • “Leadership and learning are indispensable to each other.”

  • “The quality of a leader is reflected in the standards they set for themselves.”

  • “Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish”

  • “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

  • “When you change the way you look at things, the things you look at change.”